Frequently Asked Questions
What products do you sell?
We offer a wide range of high-quality electronics and home appliances, including:
- Televisions (LED, OLED, Smart TVs)
- Refrigerators & Deep Freezers
- Air Conditioners (Split & Window Units)
- Washing Machines
- Microwaves, Blenders, Cookers, and more
All products are authentic and sourced from trusted brands such as LG and other global manufacturers.
Where are you located?
We are located at:
📍 Sofoline Station, Kumasi – Ashanti Region, Ghana
Visit our showroom or browse and shop online at https://omekgh.com.
How can I place an order?
You can place an order through:
- Our official website: https://omekgh.com
- Call or WhatsApp: (+233)0554249240
- In-person at our Kumasi showroom
Do you offer delivery services?
Yes, we offer nationwide delivery across Ghana. Delivery charges may vary depending on your location and the size of the item. Most deliveries are completed within 2–5 working days.
What payment options do you accept?
We accept:
- Mobile Money (MTN, Vodafone, AirtelTigo)
- Direct Bank Transfers
- Cash payments on delivery or in-store purchases)
Are your products covered by warranty?
Yes! Most of our products come with a manufacturer’s warranty ranging from 1 to 5 years, depending on the brand and product type. Warranty terms are stated clearly on each product page.
What if my item is damaged or defective?
If your item is damaged or defective upon delivery:
- Contact us within 7 days
- We’ll arrange a replacement, repair, or refund after inspection
- Item must be returned in original packaging with receipt
Do you install air conditioners or appliances?
Yes, we offer installation services for select appliances (e.g., air conditioners, washing machines).
Installation may come at an additional cost and is available.
Can I return a product?
Yes. Returns are accepted within 7 days of purchase for items that are:
- Unused
- In original packaging
- Accompanied by proof of purchase
Note: Return approval is subject to inspection. Refunds take 2–5 working days to process.
How can I contact customer service?
You can reach us via:
Phone/WhatsApp: +233 24 329 3966
Email: info@omekgh.vom
Visit: Sofoline Station, Kumasi – Ashanti Region
Do I need to create an account to shop?
No, but an account is created for you with the information you will provide on check out page. However, creating an account allows you to:
- Track orders
- Save delivery addresses
- Access order history
- Receive special promotions
Creating an account is easy and takes less than a minute!
Can I get help choosing the right product?
Absolutely! Our experienced customer care team is ready to assist you in selecting the right product based on your needs and budget.